experienced male and female Doctors on the gold coast

LABRADOR medical centre

07 5552 1888
32 CENTRAL ST
LABRADOR QLD 4215
 

***COVID-19 INFORMATION FOR PATIENTS - TELEPHONE CONSULTATIONS AVAILABLE***

FREQUENTLY ASKED QUESTIONS 
 

the Practice

Is the Labrador Medical Centre Accredited? What does this mean?

The Labrador Medical Centre is an Accredited Practice. In keeping with our commitment to quality improvement, the Practice is accredited under The Royal Australian College of General Practitioners (RACGP) Standards. Meeting these strict Standards acknowledges the Practice's commitment to safe, high quality health care. Visiting an Accredited Practice means you have peace of mind knowing the Practice: uses clean and sterile equipment, keeps vaccines at the right temperature, keeps your medical records secure via implementation of security measures, staff complete regular education and training, respects your rights and needs as a patient, provides you with safe, high quality health care and meets the RACGP Standards which includes voluntary re-accreditation comprising of onsite compliance visits every 3 years.

Can I refer my family and friends to the Practice?

Of course. Your family and friends, visitors to the Gold Coast and new patients are welcome. Please also read question below. 

Do all of the Doctors accept new patients?

Generally yes, however from time to time some Doctors and the Practice limits their books for short periods to allow for availability for current patients. Please speak with our team or information about appointment availability. 

Do the Doctors provide a house call/home visit service as a routine appointment choice?

Generally no, however where safe and reasonable and at the Doctor’s discretion, our Practice may make visits to regular long-term patients in their homes, Aged or Residential Care Facilities. The Doctors regularly visit many local Residential Aged Care Facilities and have done so for many years.  Home and other visits are a suitable care alternative and the provision of a home or other visit is determined by certain criteria. For patients whose circumstances are deemed not safe and or reasonable for a home visit, the Practice provides details of alternative home visit and after hours medical services available on the Gold Coast. Telephone consultations are also utilised where appropriate. Please speak with our team for assistance. Please also refer to after hours information provided on the surgery information page of this website. 

Does the Practice have a Privacy Policy?

Yes. Our Privacy Policy is available on the Privacy and Consent page of this website.  Hard copies are also available on request.

Where can I park at the Labrador Medical Centre?

Patients are welcome to park in the East (off Ahern Street) and West (off Central Street) car parks at the Medical Centre. Disabled parking is available in the East side car park.  Free street parking is also available in surrounding streets.

Children, babies and patients feeling too ill to sit in the waiting room…how does this work?

Facilities for parents with babies are available upon request. If you feel ill while waiting to see the Doctor, please notify Reception so we can attend to your needs.

 

Medical

What should I do in the case of a medical emergency?

Medical emergencies do happen and it’s important to know what to do. Delaying treatment is not recommended, please act immediately. Call 000 or the Surgery to seek help. Our nursing staff can asses the situation over the telephone and recommend options. In extreme cases immediate attention at a Hospital Emergency Department may be required and an ambulance may be called.

If you are experiencing any of the symptoms below, call 000 immediately.

  • Chest pain, suspected heart attack or stroke 
  • Trouble breathing
  • Excessive bleeding
  • Poisoning
  • Severe allergic reaction

Please be mindful that emergencies arise regularly within the Practice and may cause your Doctor to run behind time. We appreciate your understanding.

 

What if I need to see a Doctor when the Surgery is closed?

When we are closed, please ring our Practice telephone number 07 5552 1888. You will be transferred to Chevron After Hours in Nerang Street Southport.  Chevron After Hours is contracted by the Practice to provide an after hours service to our patients. Alternatively you can call the After Hours service direct on 5532 8666.  For Emergency assistance please always dial 000.

I would like to speak with my Doctor on the telephone, is this possible?

The Doctors will take telephone calls relating to you or your family's health. If they are seeing patients when you call they may need to call you back. If you are calling about a family member, please remember we are constrained by strict privacy regulations when discussing patients.  Telephone consultations available to patients of the Practice who hold a current Medicare Card and who have had a face to face consultation with a Doctor at the Practice within the last 12 months. 

How do I obtain test results?

Most results are back within a few days. An appointment with the Doctor is required to discuss results. Please be aware, the Practice does not automatically contact all patients regarding all test results, please make an appointment with your Doctor to discuss your results. The Practice will make contact with you for clinically significant results received. Online booking is available.  Download the HotDoc App or click on the book appointment button anywhere on this website to make your results appointment.   

How do I obtain, prescriptions, medical certificates and specialist referrals?

An appointment with the Doctor is required for all prescriptions, medical certificates and for referrals to specialists and/or other health professionals. Where possible please make your appointment to obtain prescriptions, medical certificates and specialist referrals in advance. 

My relative lives in an Aged Care Facility, what if I need to meet with the resident's visiting Doctor?

We understand family members may need to meet with their relative's treating Doctor. As the Doctors regularly visit each care facility, family members can arrange to meet the Doctor at the facility on the day the Doctor does his/her rounds. Facility staff can advise when the Doctor will be visiting next. Please be aware that Doctors do not, as a general rule, meet with family members at the Surgery/or discuss patients over the telephone, as the majority of the resident's medical records are at the facility. The Doctor may also need to liaise with facility nursing staff. Doctors and the Practice are constrained by strict privacy regulations and Doctors prefer to meet together with both the family member or guardian and the patient.

 

Your Consultation

Important: Please tell Reception immediately if you are experiencing or suffering from a high-risk condition such as chest pain, difficulty breathing, dizziness or limb weakness, severe pain, rash, cold or flu symptoms or deteriorating symptoms of any sort. You may require emergency assistance. Please alert Reception as soon as possible, please do not sit and wait to be seen.

I want to book an appointment online, is this possible?

Yes, online booking is available to patients of the Practice for various types of appointments. Simply download the HotDoc App or click on ‘Book an Appointment’ anywhere it shows on this website and follow the prompts.

If you can't find the type of appointment you're looking to book via our online booking options, please call 5552 1888 so our team can assist with your booking. 

Online booking is not currently available for new patient initial consultations.  If you are a new patient please call 5552 1888 to make your first appointment. 

Do I need an appointment or can I just walk in?

We run on an appointment system and encourage you to book appointments in advance where possible. Walk in appointments are available for emergency situations. Speak with our team to make your appointment or download the HotDoc App to book online

My child is sick, we don’t have an appointment booked, what should I do?

Sick children should be seen as soon as possible and we can always make time to see your child on the day. The Doctors take fit-ins for sick children.

What if I need an interpreter for my appointment?

We can arrange it for you. We work closely with translating services on the Gold Coast and can arrange an onsite or telephone interpreter for your appointment.

Can I specifically request to see a male or female doctor on the Gold Coast?

Yes, patients can request a consultation with a male or female doctor on the Gold Coast at the Labrador Medical Centre.

Can I claim a rebate from Medicare for my consultation?

Yes, a Medicare rebate can be claimed for most consultations. Some private services do not attract a Medicare rebate. Our team can provide information about fees and rebates. 

I have several items to discuss with my Doctor, can this all be done in one consultation?

If you have multiple items to discuss with your Doctor please book a long appointment or a couple of appointments to allow sufficient time for the Doctor to address each item.

Do you offer chaperones for consultations?

Yes. Chaperons are available. We also have a long serving team of female Doctors on the Gold Coast who can assist.

If I am unable to attend my consultation, do I need to let you know?

Yes please, we would appreciate a call if you are unable to attend as planned. 

I’m a private paying patient, however my Doctor occasionally bulk bills my consultation, does this mean I will be bulk billed for future consultations?

Not generally. We are a private Practice who bulk bills children, Age Pensioners, DVA Gold card holders and Commonwealth Seniors card holders only.  From time to time the Doctor may choose to bulk bill a consultation for a private patient.

What if I need to have a blood test, can I do this at the Surgery?

Yes, there is a QML Pathology branch co-located in the Labrador Medical Centre West Wing. 

I'm a new patient and I require opiate or restricted medications, does the Practice have a policy about opiate/restricted medications?

Please be aware: Generally we are unable to take over the care of new patients requiring opiate medications. Opiate medications may only be prescribed after your needs have been addressed and previous medical records have been obtained from your previous treating Doctor.