Are you seeking an experienced female Doctor on the Gold Coast? We are fortunate to have a dedicated team of both male and female Doctors to assist you.

Our Practice

Is your Practice Accredited? What does this mean?

In keeping with our commitment to quality improvement our Practice’s are accredited under The Royal Australian College of General Practitioners Standards. Accreditation takes place every 3 years and ensures everything we do is inline or exceeding industry benchmarks.

Can I refer my family and friends to the Practice?

Of course. Your family and friends, visitors and new patients are more than welcome. 

Do all of your Doctors accept new patients?

Generally yes, however from time to time some Doctors limit their books for short periods to allow for availability for current patients.

Why do some Doctors only work with your Practice for a short time?

We are an accredited training Practice and are fortunate to train junior Doctors (Registrars). Registrars are required to complete placements at different surgeries, meaning they must move to their next location as part of their training.

We value our participation in this training role as our Registrars bring great depth and expertise to our Practice. Over the years many of our Registrars have returned after completing their training rotation.

Do your Doctors provide a house call service?

Generally, no.  Our Doctors regularly visit many local Residential Aged Care Facilities and hostels. Our team can provide details of after hours and home visit services. 

Does the Practice have a Privacy Policy?

Yes. We have a comprehensive Privacy Policy available on the Privacy and Consent page of this website.  Hard copies are available on request.

Where can I park at the Labrador Medical Centre?

Patients are welcome to park in the East (off Ahern Street) and West (off Central Street) car parks at the Medical Centre. Street parking is available in surrounding streets, however some areas are zoned as 2 hour parking.  Our reception team can provide detailed information.  

Children, babies and patients feeling too ill to sit in the waiting room…how does this work?

Facilities for parents with babies are available upon request. If you feel ill while waiting to see the Doctor, please notify Reception so that we can attend to your needs.

 

Medical

What should I do in the case of a medical emergency?

Medical emergencies do happen and it’s important to know what to do. Delaying treatment is not recommended, please act immediately. Call the surgery to seek help. Our nursing staff can asses the situation over the telephone and recommend options. In extreme cases immediate attention at a Hospital Emergency Department may be required and an ambulance may be called.

If you are experiencing any of the symptoms below, call 000 immediately.

  • Chest pain, suspected heart attack or stroke 
  • Trouble breathing
  • Excessive bleeding
  • Poisoning
  • Severe allergic reaction

Please be mindful that emergencies arise regularly within the Practice and may cause your Doctor to run late. We appreciate your understanding.

What if I need to see a Doctor when the Surgery is closed?

When we are closed, please ring our Practice telephone number. You will be transferred to Chevron After Hours in Nerang Street Southport, which is contracted by the Practice to provide an after hours service to our patients. Alternatively you can call the After Hours service direct on 5532 8666.

For Emergency assistance please always dial 000.

I would like to speak with my Doctor on the telephone, is this possible?

The Doctors will take phone calls relating to you or your family's health. If they are seeing patients when you call they may need to call you back. If you are calling about family members please remember that we are constrained by privacy regulations when discussing patients.

How do I obtain test results?

Most results are back within 2 working days. Patients are required to make an appointment with the Doctor to discuss test results.

How do I obtain, prescriptions, medical certificates and specialist referrals?

An appointment with the Doctor is required for all prescriptions, medical certificates and for referrals to specialists and/or other health professionals. 

My relative lives in an Aged Care Facility, what if I need to meet with the resident's visiting Doctor?

We understand that family members may need to meet with their relative's treating Doctor. As the Doctors regularly visit each care facility, family members can arrange to meet the Doctor at the facility on the day the Doctor does his/her rounds. Nursing home staff can advise when the Doctor will be visiting next. Please be aware that Doctors do not, as a general rule, meet with family members at the Surgery/or discuss patients over the telephone, simply because the majority of the resident's medical records are at the Facility. The Doctor may also need to liaise with the nursing staff. Also, it is important to remember that we are constrained by privacy regulations. Where possible our Doctors prefer to meet together with both the family member or guardian and the patient.

 

Your Consultation

I want to book an appointment online, is this possible?

Yes, online booking is available to patient of the Practice for various types of appointments. Simply click on ‘Book an Appointment’ anywhere it shows on this website or our Facebook page and follow the prompts. Our Practice uses HotDoc as our online booking provider. Online booking is not available for new patient initial consultations, if you're a new patient please call 5552 1888 to make your first appointment. 

Do I need an appointment or can I just walk in?

We run on an appointment system and encourage you to book appointments in advance where possible. Walk in appointments are available for emergency situations.

My child is sick, we don’t have an appointment booked, what should I do?

Sick children should be seen as soon as possible and we can always make time to see your child on the day. Our Doctors are happy to take fit-ins for sick children.

What if I need an interpreter for my appointment?

We can arrange it for you. We work closely with translating services on the Gold Coast and can arrange an onsite or telephone interpreter for your appointment.

Can I specifically request to see a male or female doctor on the Gold Coast?

Yes, patients are able to request a consultation with a male or female doctor on the Gold Coast at the Labrador Medical Centre.

Can I claim a rebate from Medicare for my consultation?

Yes, a Medicare rebate can be claimed for most consultations. Some private services do not attract a Medicare rebate. 

I have several items to discuss with my Doctor, can this all be done in one consultation?

If you have multiple items to discuss with your Doctor please book a long appointment or a couple of appointments to allow sufficient time for the Doctor to address each item.

Do you offer chaperones for consultations?

Yes. Chaperons are available. We also have a long serving team of female Doctors on the Gold Coast who can assist.

If I am unable to attend my consultation, do I need to let you know?

Yes please, we would appreciate a call if you are unable to attend as planned.

I’m a private paying patient, however my Doctor occasionally bulk bills my consultation, does this mean I will be bulk billed for future consultations?

Not generally. We are a private practice who bulk bills children, Age Pensioners, DVA Gold card holders and Commonwealth Seniors card holders only.  From time to time the Doctor may choose to bulk bill a consultation for a private patient.

What if I need to have a blood test, can I do this at the Surgery?

Yes, there is a QML Pathology branch co-located at the Labrador Medical Centre West Wing.

I'm a new patient and I require opiate medications, does this Practice have a policy about opiate medications?

Please be aware: Generally we are unable to take over the care of new patients requiring opiate medications. Opiate medications may only be prescribed after your needs have been addressed and previous medical records have been obtained from your previous treating Doctor.