AN experienced team of male and female Doctors on the gold coast HERE to assist you.

LABRADOR medical centre

07 5552 1888
32 CENTRAL ST
LABRADOR QLD 4215
 

***COVID-19 INFORMATION FOR PATIENTS - TELEPHONE CONSULTATIONS AVAILABLE***

 

Our Practice

Is your Practice Accredited? What does this mean?

In keeping with our commitment to quality improvement our Practice is accredited under The Royal Australian College of General Practitioners (RACGP) Standards. Accreditation takes place every 3 years and ensures everything we do is inline or exceeding industry benchmarks.

Can I refer my family and friends to the Practice?

Of course. Your family and friends, visitors to the Gold Coast and new patients are more than welcome. 

Do all of the Doctors accept new patients?

Generally yes, however from time to time some Doctors limit their books for short periods to allow for availability for current patients. Please speak with our team or information about appointment availability. 

Why do some Doctors only work with your Practice for a short time?

We were a training Practice for many years and were fortunate to train junior Doctors (Registrars) from time to time. Registrars are required to complete placements at different surgeries, meaning they must move to their next location as part of their training.  We value our participation in this training role as our Registrars bring great depth and expertise to our Practice. Over the years many of our Registrars have returned after completing their training rotation.

Do the Doctors provide a house call/home visit service?

Generally no, however where safe and reasonable and at the Doctor’s discretion, our Practice may make visits to regular long-term patients in their homes, Aged or Residential Care Facilities. The Doctors regularly visit many local Residential Aged Care Facilities and have done so for many years.  Home and other visits are a suitable care alternative and the provision of a home or other visit is determined by certain criteria. For patients whose circumstances are deemed not safe and or reasonable for a home visit, the Practice provides details of alternative home visit and after hours medical services available on the Gold Coast. Telephone consultations are also utilised where appropriate. Please speak with our team for assistance.

Does the Practice have a Privacy Policy?

Yes. Our Privacy Policy is available on the Privacy and Consent page of this website.  Hard copies are also available on request.

Where can I park at the Labrador Medical Centre?

Patients are welcome to park in the East (off Ahern Street) and West (off Central Street) car parks at the Medical Centre. Disabled parking is available in the East side car park.  Street parking is also available in surrounding streets.

Children, babies and patients feeling too ill to sit in the waiting room…how does this work?

Facilities for parents with babies are available upon request. If you feel ill while waiting to see the Doctor, please notify Reception so we can attend to your needs.

 

Medical

What should I do in the case of a medical emergency?

Medical emergencies do happen and it’s important to know what to do. Delaying treatment is not recommended, please act immediately. Call 000 or the surgery to seek help. Our nursing staff can asses the situation over the telephone and recommend options. In extreme cases immediate attention at a Hospital Emergency Department may be required and an ambulance may be called.

If you are experiencing any of the symptoms below, call 000 immediately.

  • Chest pain, suspected heart attack or stroke 
  • Trouble breathing
  • Excessive bleeding
  • Poisoning
  • Severe allergic reaction

Please be mindful that emergencies arise regularly within the Practice and may cause your Doctor to run behind time. We appreciate your understanding.

 

What if I need to see a Doctor when the Surgery is closed?

When we are closed, please ring our Practice telephone number. You will be transferred to Chevron After Hours in Nerang Street Southport.  Chevron After Hours is contracted by the Practice to provide an after hours service to our patients. Alternatively you can call the After Hours service direct on 5532 8666.  For Emergency assistance please always dial 000.

I would like to speak with my Doctor on the telephone, is this possible?

The Doctors will take phone calls relating to you or your family's health. If they are seeing patients when you call they may need to call you back. If you are calling about family members please remember we are constrained by privacy regulations when discussing patients.  Bulk billed telephone consultations are currently available to patients of the Practice who hold a current Medicare Card and who have had a face to face consultation with a Doctor at the Practice within the last 12 months. 

How do I obtain test results?

Most results are back within 2 working days. Patients are required to make an appointment with the Doctor to discuss test results, either face to face or via telephone consultation.  Online booking is available for both face to face and telephone consultations.  Download the HotDoc App or click on the book appointment button anywhere on this website.   

How do I obtain, prescriptions, medical certificates and specialist referrals?

An appointment with the Doctor is required for all prescriptions, medical certificates and for referrals to specialists and/or other health professionals. 

My relative lives in an Aged Care Facility, what if I need to meet with the resident's visiting Doctor?

We understand family members may need to meet with their relative's treating Doctor. As the Doctors regularly visit each care facility, family members can arrange to meet the Doctor at the facility on the day the Doctor does his/her rounds. Nursing home staff can advise when the Doctor will be visiting next. Please be aware that Doctors do not, as a general rule, meet with family members at the Surgery/or discuss patients over the telephone, simply because the majority of the resident's medical records are at the Facility. The Doctor may also need to liaise with the nursing staff. Also, it is important to remember we are constrained by privacy regulations. Where possible Doctors prefer to meet together with both the family member or guardian and the patient.

 

Your Consultation

Important: Please tell Reception immediately if you are experiencing or suffering from a high-risk condition such as chest pain, difficulty breathing, dizziness or limb weakness, severe pain, rash, cold or flu symptoms or deteriorating symptoms of any sort. You may require emergency assistance. Please alert Reception as soon as possible, please do not sit and wait to be seen.

I want to book an appointment online, is this possible?

Yes, online booking is available to patients of the Practice for various types of appointments. Simply download the HotDoc App or click on ‘Book an Appointment’ anywhere it shows on this website and follow the prompts.

If you can't find the type of appointment you're looking to book via our online booking options, please call 5552 1888 so our team can assist with your booking. 

Online booking is not currently available for new patient initial consultations.  If you are a new patient please call 5552 1888 to make your first appointment. 

Do I need an appointment or can I just walk in?

We run on an appointment system and encourage you to book appointments in advance where possible. Walk in appointments are available for emergency situations. Speak with our team to make your appointment or download the HotDoc App to book online

My child is sick, we don’t have an appointment booked, what should I do?

Sick children should be seen as soon as possible and we can always make time to see your child on the day. The Doctors are always happy to take fit-ins for sick children.

What if I need an interpreter for my appointment?

We can arrange it for you. We work closely with translating services on the Gold Coast and can arrange an onsite or telephone interpreter for your appointment.

Can I specifically request to see a male or female doctor on the Gold Coast?

Yes, patients can request a consultation with a male or female doctor on the Gold Coast at the Labrador Medical Centre.

Can I claim a rebate from Medicare for my consultation?

Yes, a Medicare rebate can be claimed for most consultations. Some private services do not attract a Medicare rebate. Our team can provide information about fees and rebates. 

I have several items to discuss with my Doctor, can this all be done in one consultation?

If you have multiple items to discuss with your Doctor please book a long appointment or a couple of appointments to allow sufficient time for the Doctor to address each item.

Do you offer chaperones for consultations?

Yes. Chaperons are available. We also have a long serving team of female Doctors on the Gold Coast who can assist.

If I am unable to attend my consultation, do I need to let you know?

Yes please, we would appreciate a call if you are unable to attend as planned. 

I’m a private paying patient, however my Doctor occasionally bulk bills my consultation, does this mean I will be bulk billed for future consultations?

Not generally. We are a private practice who bulk bills children, Age Pensioners, DVA Gold card holders and Commonwealth Seniors card holders only.  From time to time the Doctor may choose to bulk bill a consultation for a private patient.

What if I need to have a blood test, can I do this at the Surgery?

Yes, there is a QML Pathology branch co-located in the Labrador Medical Centre West Wing. 

I'm a new patient and I require opiate or restricted medications, does the Practice have a policy about opiate/restricted medications?

Please be aware: Generally we are unable to take over the care of new patients requiring opiate medications. Opiate medications may only be prescribed after your needs have been addressed and previous medical records have been obtained from your previous treating Doctor.