Important information about the Labrador Medical Centre…

LABRADOR medical centre

07 5552 1888


Opening Hours

We’re open Monday to Friday from 7:30am - 5:00pm.

The Labrador Medical Centre is closed on weekends and public holidays.


After Hours Services

For emergency assistance please always dial 000.

When we are closed, please ring our Practice telephone number 07 5552 1888. You will be transferred to Chevron After Hours in Nerang Street Southport. Chevron After Hours is contracted by the Practice to provide an after hours service to our patients. Alternatively you can call the After Hours service direct on 5532 8666.

Please be aware, due to a severe shortage of after hours doctors, Chevron After Hours are currently prioritising their house call service for patients with a medical condition which prevents them leaving their home and residents of Aged Care Facilities. Therefore, patients requiring after hours care from Chevron After Hours will generally need to physically attend the after hours surgery in Nerang Street to see an after hours doctor in most cases. After hours home visits are determined by and are at the discretion of Chevron After Hours at the time.

Alternatively, other options for after hours medical care within the local community are available via internet search should you require medical attention when we are closed.

Accidents and emergencies

If you ring the Surgery with an urgent medical matter it is important that you tell the Receptionist as soon as the telephone is answered that you have an urgent problem and then give a clear explanation of the situation. You will either be advised to come to the Surgery immediately or we may call an Ambulance to come to you.


Our Fees

We are a private Practice with accounts paid at the time of consultation. 

Our billing policy is a practice policy applicable from July 2022. Although doctors are independent contractors and reserve the right to set their own fees, the fees outlined are indicative of the range of fees you should expect to pay. Should your doctor choose to bulk bill a privately billed service on occasion, bulk billing does not automatically continue for future consultations with your doctor or any other doctor consulting at the practice.

Consultation fees for patients 17 and over from July 2022

Standard face to face consultation after 8am: Fee:$79.00. Out of pocket cost:$39.90                   

Initial or long face to face consultation after 8am: Fee:$115.00. Out of pocket cost:$39.25     

Prolonged face to face consultation after 8am: Fee:$150.00. Out of pocket cost:$38.50

Standard face to face consultation before 8am: Fee:$90.00. Out of pocket cost:$39.00

Initial or long face to face consultation before 8am: Fee:$125.00. Out of pocket cost:$37.60

Prolonged face to face consultation before 8am Fee:$160.00. Out of pocket cost:$37.45

Standard telephone consultation - Fee:$60.00 - $79.00. Out of pocket cost:$20.90 - $39.90

Bulk billing is available and automatic for all visits and services for:

  • Children aged 16 years and under
  • Veterans' Affairs (DVA) Gold and White Card holders 

The following services are bulk billed for all patients:

  • Dressings (if dressings and other items, private charges may apply)
  • Chronic Disease Management and Special Condition Clinics
  • Over 75 Health Assessments
  • Mental Health Care Plans (private fee may apply with select doctors)
  • Care Plans / EPC (private fee may apply with select doctors)
  • Telephone consultations for eligible patients with cold, flu, COVID-19 symptoms or diagnosis. 

Procedures and excisions 
Procedures and excisions are privately billed for most patient groups. Reduced excision fees may apply for age pension and commonwealth seniors card holders. Generous rebates apply. Please speak with your doctor for information about procedures and excisions.   

Telephone consultations
Telephone consultations are available for eligible patients, as per Medicare and practice requirements and where a telephone consultation is appropriate. I.e. you have seen your doctor face to face at least once within the last 6 months. Telephone consultations for patients with cold, flu, COVID-19 symptoms and or diagnosis are bulk billed. All other telephone consultations attract a private fee and Medicare rebate. 

For your convenience we participate in the Medicare online claiming service, allowing rebates to be received quickly without a visit to a Medicare branch. 

Consultations before 8:00am attract a slightly higher fee and higher Medicare rebate. 

WorkCover consultation fees are paid on the day and reimbursement sought from WorkCover. 

For further information and assistance relating to fees and billing, please speak with our team. Fees may change yearly or as required. 

Making Appointments

Face to face and telephone consultations available.

We run on an appointment system and encourage you to book appointments in advance. However, we are mindful that sickness is unpredictable and often sudden. We are here to help you.

If you are extremely unwell or you are worried about waiting to see a Doctor, please either make your way to the Surgery immediately or call us to seek advice regarding options. If you are suffering unrelieved chest pain or symptoms suggestive of a stroke, having trouble breathing, bleeding excessively or experiencing a severe allergic reaction you should immediately call an Ambulance – Dial 000.

Appointments are generally made at 15 minute or 30 minute intervals. If you require extended time with the Doctor to address multiple concerns, or would like the Doctor to see more than one person, please inform us at the time of booking so we can allocate sufficient time.

Nobody likes to be kept waiting and we always strive to adhere to the appointment schedule. However, the unpredictable nature of General Practice is such that Doctors sometimes have to run behind time. We sincerely regret any inconvenience caused in this regard.

Please call 5552 1888 for appointments.  Patients of the Practice also have the option to book a range of appointments online via the HotDoc App, HotDoc website or by clicking on the 'book appointment' button anywere it appears on this website.  


Facilities for people with a disability

Disabled parking is available in the East side car park and wheelchair access is available via the main entrances to the Surgery.  Should you have any special needs, please discuss them with the Receptionist or your Doctor.


Communicating with our Practice

For privacy and security reasons personal, health and or medical/clinical information is not generally accepted or disclosed via email, unless specific permission has been given by the patient for this form of communication. By giving permission the recipient accepts that there are risks associated with some methods of electronic communications (i.e unencrypted email) and privacy and confidentiality may be compromised. Risks could include: the information could be intercepted or read by someone other than the intended recipient. Electronic communications could also be forwarded, printed and stored by others. Please contact the Labrador Medical Centre via telephone for options (07 5552 1888).

Email inboxes are monitored during Practice opening hours only (7:30am – 5pm Monday to Friday, public holidays excluded). Email inboxes are unattended when we are closed.  All matters from Residential Aged Care Facilities relating to Residential Aged Care patients should be faxed to 07 5591 5328, remembering that email inboxes and fax machines are unattended when the Practice is closed.  If you require urgent medical assistance do not wait for an email reply – immediately call 000 or the Practice on 07 5552 1888. If you call when we are closed, you will be transferred to Chevron After Hours in Nerang Street Southport. Chevron After Hours provides a deputising service to patients of the Practice. Alternatively, you can call Chevron After Hours Direct on 07 5532 8666.  Please do not send general patient requests via email, please call 07 5552 1888 to allow our team to assist you promptly and efficiently. 


In line with the Australian Privacy Principles

We are an APP compliant Practice. It is important that you understand how your personal health information may be used in your healthcare. Patients should read the Implied Consent Statement featured in the Privacy and Consent section of this website. If you wish to discuss any aspect of the management of your health records, please speak to the Practice Manager.

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Our Privacy Policy is available in the Privacy and Consent Section of this website (hard copies also available upon request).


Access to patient health records

Patients wanting to access their medical record should make an appointment to discuss this process with their Doctor. Access can be arranged by the Practice Manager if the preferred Doctor is unavailable.