Important information about the Labrador Medical Centre…


LABRADOR medical centre

07 5552 1888


Opening Hours

We’re open Monday to Friday from 7:30am - 5:00pm and extended hours on occasion.

We are generally closed on weekends and public holidays.


After Hours Services

When we are closed, please ring our Practice telephone number 07 5552 1888. You will be transferred to Chevron After Hours in Nerang Street Southport. Chevron After Hours is contracted by the Practice to provide an after hours service to our patients. Alternatively you can call the After Hours service direct on 5532 8666.

For Emergency assistance please always dial 000.


Accidents and emergencies

If you ring the Surgery with an urgent medical matter it is important that you tell the Receptionist as soon as the telephone is answered that you have an urgent problem and then give a clear explanation of the situation. You will either be advised to come to the Surgery immediately or we may call an Ambulance to come to you.


Our Fees

We are primarily a private Practice with accounts paid at the time of consultation. For your convenience we participate in the Medicare online claiming service, allowing rebates to be received quickly without a visit to a Medicare branch.

In most cases, consultation fees correlate with the time spent with the Doctor. For a comprehensive list of fees, please contact the Surgery.

Bulk billing is available to:

  • Children aged 18 years and under
  • Veterans' Affairs Gold Card holders 
  • Age Pension card holders 
  • Commonwealth Seniors card holders   

All other patients, for example patients with health care cards, disability pension cards, carer's pension cards should expect to pay a private fee.  

Please be aware that consultations before 8:00am attract a slightly higher fee. Please speak with Reception for further information. 


Making Appointments

We run on an appointment system and encourage you to book appointments in advance. However, we are mindful that sickness is unpredictable and often sudden. We are here to help you.

If you are extremely unwell or you are worried about waiting to see a Doctor please either make your way to the Surgery immediately or call us to seek advice regarding options. If you are suffering unrelieved chest pain or symptoms suggestive of a stroke, having trouble breathing, bleeding excessively or experiencing a severe allergic reaction you should immediately call an Ambulance – Dial 000.

Appointments are generally made at 15 minute or 30 minute intervals. If you require extended time with the Doctor to address multiple concerns, or would like the Doctor to see more than one person, please inform us at the time of booking so we can allocate sufficient time.

Nobody likes to be kept waiting and we always strive to adhere to the appointment schedule. However, the unpredictable nature of medical practice is such that Doctors sometimes have to run behind time. We sincerely regret any inconvenience caused to our patients in this regard.


Facilities for people with a disability

Parking is available in the East and West car parks and wheelchair access is available via the main entrances to the Surgery.

Should you have any special needs, please discuss them with the Receptionist or your Doctor.


Communicating with our Practice

For privacy and security reasons personal health and/or medical/clinical information is not generally accepted via email. Please contact the Labrador Medical Centre via telephone for options.


In line with the Australian Privacy Principles

We are an APP compliant Practice. It is important that you understand how your personal health information may be used in your healthcare. Patients should read the Implied Consent Statement featured in the Privacy and Consent section of this website. If you wish to discuss any aspect of the management of your health records, please speak to the Practice Manager.

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Our Privacy Policy is available in the Privacy and Consent Section of this website (hard copies also available upon request).


Access to patient health records

Patients wanting to access their medical record should make an appointment to discuss this process with their Doctor. Access can be arranged by the Practice Manager if the preferred Doctor is unavailable.