Important information about the Labrador Medical Centre…

LABRADOR medical centre

07 5552 1888
32 CENTRAL ST
LABRADOR QLD 4215
 

***COVID-19 INFORMATION FOR PATIENTS - TELEPHONE CONSULTATIONS AVAILABLE***

 

Opening Hours

We’re open Monday to Friday from 7:30am - 5:00pm.

The Labrador Medical Centre is closed on weekends and public holidays.

 

After Hours Services

For emergency assistance please always dial 000.

When we are closed, please ring our Practice telephone number 07 5552 1888. You will be transferred to Chevron After Hours in Nerang Street Southport. Chevron After Hours is contracted by the Practice to provide an after hours service to our patients. Alternatively you can call the After Hours service direct on 5532 8666.

Please be aware, due to a severe shortage of after hours doctors, Chevron After Hours are currently prioritising their house call service for patients with a medical condition which prevents them leaving their home and residents of Aged Care Facilities. Therefore, patients requiring after hours care from Chevron After Hours will generally need to physically attend the after hours surgery in Nerang Street to see an after hours doctor in most cases. After hours home visits are determined by and are at the discretion of Chevron After Hours at the time.

Alternatively, other options for after hours medical care within the local community are available via internet search should you require medical attention when we are closed.
 

Accidents and emergencies

If you ring the Surgery with an urgent medical matter it is important that you tell the Receptionist as soon as the telephone is answered that you have an urgent problem and then give a clear explanation of the situation. You will either be advised to come to the Surgery immediately or we may call an Ambulance to come to you.

 

Our Fees

**Bulk billed telephone consultations available to patients of the Practice who hold a current Medicare Card, have had a face to face consultation with a Doctor at the Practice within the last 12 months and where a telephone consultation is appropriate.** 

We are primarily a private Practice with accounts paid at the time of consultation. For your convenience we participate in the Medicare online claiming service, allowing rebates to be received quickly without a visit to a Medicare branch.  In most cases, consultation fees correlate with the time spent with the Doctor.
 

Bulk billing is available to:

  • Children aged 18 years and under
  • Veterans' Affairs Gold Card holders 
  • Age Pension card holders 
  • Commonwealth Seniors card holders   
  • *Bulk billed telephone consultations currently available to patients of the Practice who hold a current Medicare Card, have had a face to face consultation with a Doctor at the Practice within the last 12 months and where a telephone consultation is appropriate. *Telephone consultations with Dr Natalie Mulcahy may attract a private fee if you are a private patient.  

All other patients, for example patients with health care cards, disability pension cards, carers pension cards should expect to pay a private fee for face to face consultations. 

Please be aware that consultations before 8:00am attract a slightly higher fee and higher Medicare rebate. 

WorkCover consultation fees are required to be paid on the day and reimbursement sought from WorkCover. 
 

Consultation fees 

Standard consultation: $75.00 before Medicare rebate  
Standard consultation before 8am: $85.00 before Medicare rebate
Initial or long consultation: $105.00 before Medicare rebate
Initial or long consultation before 8am: $110.00 before Medicare rebate
Telephone consultation: *Bulk billed for patients of the Practice who hold a current Medicare card and have had a face consultation with a Doctor at the Practice within the last 12 months. *Telephone consultations with Dr Natalie Mulcahy may attract a private fee of $75.00 for private patients. 

Please contact the Surgery for further information about fees.
 

Making Appointments

Face to face and telephone consultations available.

We run on an appointment system and encourage you to book appointments in advance. However, we are mindful that sickness is unpredictable and often sudden. We are here to help you.

If you are extremely unwell or you are worried about waiting to see a Doctor, please either make your way to the Surgery immediately or call us to seek advice regarding options. If you are suffering unrelieved chest pain or symptoms suggestive of a stroke, having trouble breathing, bleeding excessively or experiencing a severe allergic reaction you should immediately call an Ambulance – Dial 000.

Appointments are generally made at 15 minute or 30 minute intervals. If you require extended time with the Doctor to address multiple concerns, or would like the Doctor to see more than one person, please inform us at the time of booking so we can allocate sufficient time.

Nobody likes to be kept waiting and we always strive to adhere to the appointment schedule. However, the unpredictable nature of General Practice is such that Doctors sometimes have to run behind time. We sincerely regret any inconvenience caused in this regard.

Please call 5552 1888 for appointments.  Patients of the Practice also have the option to book a range of appointments online via the HotDoc App, HotDoc website or by clicking on the 'book appointment' button anywere it appears on this website.  

 

Facilities for people with a disability

Disabled parking is available in the East side car park and wheelchair access is available via the main entrances to the Surgery.  Should you have any special needs, please discuss them with the Receptionist or your Doctor.

 

Communicating with our Practice

For privacy and security reasons personal, health and or medical/clinical information is not generally accepted or disclosed via email, unless specific permission has been given by the patient for this form of communication. By giving permission the recipient accepts that there are risks associated with some methods of electronic communications (i.e unencrypted email) and privacy and confidentiality may be compromised. Risks could include: the information could be intercepted or read by someone other than the intended recipient. Electronic communications could also be forwarded, printed and stored by others. Please contact the Labrador Medical Centre via telephone for options (07 5552 1888).

Email inboxes are monitored during Practice opening hours only (7:30am – 5pm Monday to Friday, public holidays excluded). Email inboxes are unattended when we are closed.  All matters from Residential Aged Care Facilities relating to Residential Aged Care patients should be faxed to 07 5591 5328, remembering that email inboxes and fax machines are unattended when the Practice is closed.  If you require urgent medical assistance do not wait for an email reply – immediately call 000 or the Practice on 07 5552 1888. If you call when we are closed, you will be transferred to Chevron After Hours in Nerang Street Southport. Chevron After Hours provides a deputising service to patients of the Practice. Alternatively, you can call Chevron After Hours Direct on 07 5532 8666.  Please do not send general patient requests via email, please call 07 5552 1888 to allow our team to assist you promptly and efficiently. 

 

In line with the Australian Privacy Principles

We are an APP compliant Practice. It is important that you understand how your personal health information may be used in your healthcare. Patients should read the Implied Consent Statement featured in the Privacy and Consent section of this website. If you wish to discuss any aspect of the management of your health records, please speak to the Practice Manager.

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Our Privacy Policy is available in the Privacy and Consent Section of this website (hard copies also available upon request).

 

Access to patient health records

Patients wanting to access their medical record should make an appointment to discuss this process with their Doctor. Access can be arranged by the Practice Manager if the preferred Doctor is unavailable.