19 Mar 2020 7:12 PMTandem Health


UPDATE AS AT 30 MARCH 2020 - Telephone consultations are now available for ALL patients of the Practice. We encourage patients to utilise this service as much as possible and where appropriate. 

To our patients, 

As the world rallies to keep up with the unfolding and evolving COVID-19 situation, we’d like to share the following Practice specific information with our patients.  

Most importantly, we are here for you and will continue to provide quality care throughout the pandemic.  However, we all need to work together to stop the spread of COVID-19.  This will involve some adjustments to how we provide services and the way in which we screen patients seeking appointments at the Labrador Medical Centre. 

Our team will continue to follow Department of Health advice which is changing daily and will advise of any changes to our protocols or services accordingly. 

Important things to remember during this difficult time 
  • Continue to follow all COVID-19 government advice 
  • If you become unwell, please seek assistance via the telephone first - please do not arrive at the Surgery unannounced, it is very important that you call first
  • If you already have an appointment booked and have cold, flu or COVID-19 symptoms, please call ahead so our staff can triage appropriately
  • Wash your hands often and avoid touching your face
  • Cough into your elbow or a clean tissue and disinfect surfaces regularly
  • Try to remain calm, positive and continue to engage in self-care at home
  • Nurture connections with others with the help of your telephone or internet connection
  • Most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness – not coronavirus
  • You do not need to wear a mask if you are healthy.  Masks are not currently recommended for use by healthy people for the prevention of infections like coronavirus
  • Utilise a telephone consultation with your Doctor rather than coming into the Surgery.  There are many options for scripts, results, referrals and mental health support via telephone consultations.  Speak with our team - we are here to assist you
New service available at the Labrador Medical Centre 

Telephone consultations are now available for ALL patients of the Practice. We encourage patients to utilise this service as much as possible and where appropriate. 

Online booking unavailable at this time

We’ve disabled online booking to ensure our screening protocols are uniform and comprehensive at all interactions. We appreciate this might inconvenience some and will get this service back up and running as soon as the situation allows. 

The following patients should stay at home / not come to the Surgery (telephone consultations now available for all patients of the practice) 

• Possible COVID-19 cases (i.e. high risk of exposure or recent travel and COVID-19 symptoms) – Please call for advice / to arrange a telephone consultation 

• Patients with mild cold and flu like symptoms -  Please call for advice / to arrange a telephone consultation 

• Well patients where a telephone consultation is appropriate – Please call to arrange 

Please speak with our team who can assist, triage and explain.  

The following patients should still attend

• Unwell patients who need to be examined but do not meet the COVID-19 criteria 

• Well patients where a telephone consultation is not appropriate 

Why are staff asking so many questions when I call to make an appointment or arrive for my appointment?

As per Public Health advice we are required to ask screening questions at each interaction in the interest of infection control.  Please be honest in your answers and disclose key information to assist our triage efforts. Thank you for your assistance to date, we appreciate your cooperation. 

West entrance closed 

The West entrance is closed / blocked and entry to the Practice is via the East Wing entrance only.

QML closure at the Labrador Medical Centre 

QML at 32 Central Street is currently closed until further notice. The closest QML collection centres are Runaway Bay and Pacific Private Clinic.  



National Coronavirus Help Line on 1800 020 080. If you require translating or interpreting services, call 131 450

Community Recovery Hotline: 1800 173 349.

Support Information and resources for services, individuals and families 

COVID Safe Fact Sheet