19 Mar 2020 7:12 PMTandem Health


BULK BILLED Telephone consultations available (where appropriate) to patients of the Practice WHO:
  • have had a FACE TO FACE consultation with a doctor at the practice WITHIN THE LAST 12 MONTHS, AND

To our patients, 

As the world rallies to keep up with the unfolding and evolving COVID-19 situation, we’d like to share the following Practice specific information. 

Most importantly, we are here for you and continue to provide quality care throughout the pandemic.  However, we all need to work together to stop the spread of COVID-19.  This will involve some adjustments to how we provide services and the way in which we screen patients seeking appointments at the Labrador Medical Centre. 

Important things to remember
  • Please continue to follow all COVID-19 government advice 
  • If you become unwell, please seek assistance via the telephone first - please do not arrive at the Surgery unannounced, it is very important you call first
  • If you already have a face to face appointment booked and have cold, flu or COVID-19 symptoms or have had recent contact with or exposure to a confirmed or suspected case, please call ahead so our staff can triage appropriately
  • Please answer any COVID-19 screening questions truthfully
  • COVID-19 testing is not an available service at the Labrador Medical Centre.  We can provide information about nearby testing options. If you’ve had a COVID-19 test, it’s important you stay home and self-isolate until you receive a clear result and your symptoms have cleared. Please do not arrive at the Surgery to obtain test results.  Telephone assistance is available. If unsure, please always call first.
  • Wash your hands often, avoid touching your face and remain vigilant about social distancing 
  • Cough into your elbow or a clean tissue and disinfect surfaces regularly
  • Try to remain calm, positive and continue to engage in self-care at home
  • Nurture connections with others with the help of your telephone or internet connection
  • Utilise a telephone consultation with your Doctor where appropriate. There are many options for scripts, results, referrals and support via telephone consultations.  Speak with our team - we are here to assist you  
New service available at the Labrador Medical Centre 

Bulk billed telephone consultations available (where appropriate) to patients of the Practice who:

  • Have had a face to face consultation with a Doctor at the Practice within the last 12 months, and
  • Hold a current Medicare Card. 


Online booking IS available again

Patients of the Practice can once again book appointments online via the HotDoc App, website or the book appointment button on this website.  A range of consultations can be booked online via HotDoc. COVID-19 screening and eligibility questions apply to all online bookings.  As always we are here to help if you're unsure about symptoms disclosure. If in doubt please call 5552 1888. New patients, please continue to call for appointments as online booking is only available to patients of the Practice. 

The following patients should stay at home / not come to the Surgery (telephone consultations available) 

• Possible COVID-19 cases (i.e. high risk of exposure or recent travel and COVID-19 symptoms) and patients waiting to receive COVID-19 test results – Please STAY HOME, call for advice / to arrange a telephone consultation 

• Patients with mild cold and flu like symptoms - Please STAY HOME, call for advice / to arrange a telephone consultation 

Please speak with our team who can assist, triage and explain.  Please remember to STAY HOME if you develop any cold, flu or COVID-19 like symptoms, or have had recent contact with or exposure to a confirmed or expected case of COVID-19. Please do not arrive at the Surgery unannounced, always call first. Our team can assist via telephone in the first instance

The following patients should still attend

• Unwell patients who need to be examined but do not meet the COVID-19 criteria (i.e no cold, flu or COVID like symptoms, exposure etc)

• Well patients where a telephone consultation is not appropriate 


New patients, please call 5552 1888.


Why are staff asking so many questions when I call to make an appointment or arrive for my appointment?

We are required to ask screening questions at each interaction in the interest of infection control.  Please be honest in your answers and disclose key information to assist our triage efforts. Thank you for your assistance to date, we appreciate your cooperation. 


Due to social distancing requirements and limited waiting room space, if you're not seeing a Doctor but arrive with or are accompanying a patient who is seeing a Doctor, we kindly ask that you wait in your car or utilise the outdoor seating area unless you are: a parent of a child seeing a Doctor, a carer, translator, or it is essential you accompany the patient when they see the Doctor. If you do need to remain in the Surgery to accompany a patient, please sign in / log your details with our reception team.  We appreciate your understanding and assistance in keeping our Surgery safe and compliant with COVID-19 requirements. 

If you're waiting in your car for your loved one, friend or relative we can supply a code for complimentary Wi-Fi for use while you wait.  


West entrance closed 

The West entrance is closed and entry to the Practice is via the East Wing entrance only.

QML at the Labrador Medical Centre IS NOW OPEN 

QML Pathology has re-opened at the Labrador Medical Centre:

*Open 7:30am - 4:00pm Monday to Friday (closed for lunch 1pm-2pm) 
*Strict COVID-19 precautions apply
*QML entry is via the West Wing QML entry only
*No QML entry via the Medical Centre East Side entrance
*Please do not enter until called by QML staff
*Please wait in QML signed seating area under awning
*There is no COVID-19 testing at this site - Refer to QML website for testing centre information


Please follow our Facebook page - Tandem Health Labrador Medical Centre for more COVID-19 related resources and updates.  

National Coronavirus Help Line on 1800 020 080. If you require translating or interpreting services, call 131 450

Community Recovery Hotline: 1800 173 349. 

COVID-19 What you need to know 

Health Direct Symptom Checker 

Beyond Blue - Looking after your mental health during the coronavirus outbreak 

QLD Government - Mental wellbeing initiatives and support

Head to Health COVID-19 Support 

COVID -19 Information for Pregnancy and Breastfeeding 

Support Information and resources for services, individuals and families 

COVID Safe Fact Sheet

Older Persons COVID-19 Support Line - provides information, support and connection (available Monday to Friday, 8.30 am – 6.00 pm AEST on 1800 171 866)

Access to prepared meals or priority online and telephone grocery shopping for those over 65, arranged by contacting My Aged Care on 1800 200 422 (Monday to Friday 8.00 am – 8.00 pm AEST, Saturday 10.00 am – 2.00 pm)

Community Visitors Scheme, for people feeling isolated and who would benefit from friendship and companionship

FriendLine, for anyone who needs to reconnect or just wants a chat (available Tuesday to Thursday, 6.00–8.00 pm AEST, Saturday to Sunday 2.00–5.00 pm on 1800 424 287)

Multilingual mental health resources

FAQs on COVID-19 and mental health in culturally diverse settings 

Federal Government COVID-19 in your language

MyAus COVID-19 App – a multilingual COVID-19 resource

SBS Coronavirus information in your language - news and information about COVID-19 in 63 languages

Beyond Blue - Dealing with the financial impact of being out of work COVI-19

QLD Government Healthy at Home